How to Test Your NBN Speed Accurately
Use Speedtest.net or Fast.com from a device connected by ethernet cable rather than WiFi for the most accurate baseline results. Test at different times of day including 7pm-9pm evening peak when network congestion is highest throughout Australia.
Common NBN Speed Issues and Solutions
Router positioning significantly impacts WiFi speeds throughout your home. Place your router in a central elevated location away from other electronics including microwaves and cordless phones. Interference from neighbouring WiFi networks on the same channel can reduce effective speeds by 50% in dense apartment buildings.
When to Complain to Your Provider
If speeds consistently fall below the typical evening speed published in your plan's critical information summary document you are entitled to remediation or a plan downgrade refund. Document three speed tests at peak time on different days before contacting your provider with the evidence.