What PayPal Buyer Protection Covers
PayPal Buyer Protection covers eligible purchases where the item does not arrive or significantly differs from the seller description. The protection window is 180 days from purchase date giving buyers ample time to identify problems with delayed shipments or quality issues that only become apparent after extended use.
How to Open a PayPal Dispute
Navigate to the PayPal Resolution Centre and open a dispute within 180 days of payment. Provide clear evidence including photos, correspondence with the seller and shipping tracking information. PayPal typically resolves disputes within 10-14 business days with refunds processing within 3-5 business days after resolution.
Maximising PayPal Protection
Always pay directly through PayPal rather than through linked bank transfers to maintain buyer protection eligibility. Keep all purchase confirmations, tracking numbers and seller communications as evidence. Document item condition immediately upon receipt if there are concerns about accuracy of description.